AT&T Fail!AT&T Mobile
'no call, no show' repeat offender to events, safety

By BILL STEPHENS | METRO NEWS CHICAGO | July 24, 2016, 12:47 PM CT

As storms roared through Southeastern Wisconsin Thursday evening, Country Thunder organizers scrambled to rush people to safety. Hundreds of concerned concert attendees and others tried calling their loved ones and friends to make sure they were safe. Those who subscribe to AT&T more than likely didn't get their call placed adding to the chaos already happening.

While Country Thunder management worked to keep patrons safe, there were difficulties encountered. Cell service provider’s networks became jammed due to families checking up on each other. Delays in text messaging on all providers started to increase with the load.

One carrier in particular always has trouble, in fact AT&T has the poorest service of all. Every year, after 6:00 p.m., during all four days of the festival and even some pre-days, the network is not usable Yesterday was no exception. I noticed a problem early on in the day and this will be the 5th year I have called them and requested that they respond with one of their many portable cell sites.

For those that are unaware, all cell companies have trailer mounted cell sites that are capable of being deployed in the event of a disaster to either replace a damaged cell tower or to reinforce the network to alleviate overload due to an extraordinary event. For five years, I have notified them of this event and it has fallen on deaf ears.

Yesterday between 10,000 and 30,000 people were asked to evacuate due to extreme weather. All of AT&T’s customers were unable to contact friends and family members to coordinate meeting up to either leave the grounds or shelter in their vehicles.

This was exactly the scenario I put forth to the AT&T representative I spoke with. I was told I would be receiving a call from someone on their team as he “escalated” my call. No call was ever received nor were there any voice mails left.

I guess even though this area is listed as having full coverage, their map is not telling the truth and even if you complain to them you get ignored.

The one bright spot? Verizon, AT&T’s closest competitor does bring out a portable cell tower and even adds broadband coverage so that their customers and local police can use their regular services without issue. I guess AT&T will continue to NOT “have more bars in more places.” Instead, they will strive to ignore and put customers at risk while collecting fees for service that isn’t reliable.

Country Thunder Music Festival storms into Wisconsin July 21-24


Photos & Story by
BILL STEPHENS | METRO NEWS CHICAGO
Jul 21, 2016 5:00 PM CT

Country Thunder Music Festival makes its yearly visit to Southeastern Wisconsin Saturday July 21 through July 24 at Shadow Hills Ranch, Twin Lakes. Chris Young, Florida Georgia Line, Jake Owen The Bellamy Brothers, Joe Diffie and Eric Church among the stars that will take the main stage

Country Thunder - Day One was not lacking in excitement as the temperatures and heat indices reached into dangerous levels. The music started off with opening acts that did not disappoint with main stage acts of David Ray and Ryan Hurd and the Cabana Boathouse stage featuring Dylan Jacobson, Stroker Red and Saddlebrook.

After the previously mentioned acts performed, a heavy storm system was approaching the area and Country Thunder was evacuated for the safety of the guests as well as the performers waiting to go on. The entire festival grounds were then cleared and everyone was asked to either return to their camping area or wait out the storm in their vehicles.

The storm delivered it’s predicted copious amounts of rain, leaving mud and puddles in both the festival grounds and the parking areas. The lightning and wind that accompanied the storm with gusts up to 65 MPH toppled temporary fencing on the grounds and provided a light show only Mother Nature could create.

After about four hours and with the rain letting up, albeit still showing a lot of activity on radar and the lightning continuing, the management made the tough decision to cancel the remaining performances for the day and look forward to day two. For those that had purchased one day tickets and parking are being offered another day in exchange for the lost performances due to the weather.

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